FAQ

This is short for Frequently Asked Questions :-)

What Is the Zarautz Surf Village?

Zarautz Surf Village belongs to BOARDX Ltd., a trendsetting company offering active holidays with focus on extreme board sports and a dynamic lifestyle. The organization was founded in 2001 by a group of passionate surfers and snowboarders. Their passion has turned BoardX into Belgian’s leading surfing organization.

Our motto is ‘only the best is good enough’. Quality is our top priority, whether it concerns organization, hospitality and activities. Year after year, we challenge ourselves to confirm this ambition by developing new concepts.

Zarautz Surf Village is the result of this continued pursuit of perfection. On this magnificent location, we bring together people from all over the world, sharing the same passion for surfing and the surfing lifestyle.

What is the payment due date?

We must have received your payment at the latest 30 days after the booking! Online payment systems allow quick, easy and secure money transfer. We will receive your payment as from the moment you have paid online.

From experience, we know that people often forget about the payment due date, which leads to the automatic cancellation of your booking. So, we advise you to pay your stay as soon as possible! 

How old do you have to be to stay at the Zarautz Surf Village?

Participants have to be at least 18 years old at the moment of their arrival at the camp.

 

What are the terms and conditions of the cancellation insurance?

If you have subscribed a cancellation insurance, you can cancel the trip until the day preceding the departure, provided that you have a valid reason (sickness, accident, death of a close relative, resit taking place during the week of the journey). After having received a valid proof, the full price of the journey minus the insurance fee will be reimbursed.

Click here for the Terms & Conditions.

What are the terms and conditions of the all-risk insurance?

Besides a cancellation insurance, the all-risk insurance also includes a VAB-insurance with regard to travel assistance in case of accident. Medical expenses that are not reimbursed by your health insurance fund, will be covered by the insurance company VAB.  If you subscribe an all-risk insurance, we will establish a medical file with the VAB and take care of all the communication with the insurance company.

Cancellation is also covered by the all-risk insurance.

Click here for the Terms & Conditions.

I have to cancel my journey. How to proceed?

YOU HAVEN’T MADE THE PAYMENT YET

Just send an e-mail to info@zarautzsurfvillage to cancel your booking, free of charge. 

YOU ALREADY MADE THE PAYMENT

- You have subscribed an all-risk insurance 

Provided that you have a valid reason (sickness, accident, death, resit), you can cancel the trip until the day preceding the departure and the full price of the journey minus the insurance fee will be reimbursed.  To obtain reimbursement, please send a valid proof to info@zarautzsurfvillage.com in order to allow the insurance company VAB to open a cancellation file and reimburse the full price 

PLEASE NOTE: For cancellations due to resit, the exam has to take place during the week of the journey! If the resit takes place just before or immediately after the trip, the resit will not be considered as a valid reason for cancellation.  

-You have only subscribed a cancellation insurance 

Provided that you have a valid reason (sickness, accident, death, resit), you can cancel the trip until the day preceding the departure and the full price of the journey minus the insurance fee will be reimbursed.  To obtain reimbursement, please send a valid proof to info@zarautzsurfvillage.com and we will reimburse the full price. 

PLEASE NOTE: For cancellations due to resit, the exam has to take place during the week of the journey! If the resit takes place just before or immediately after the trip, the resit will not be considered as a valid reason for cancellation.  

- You haven’t subscribed an all-risk insurace, nor a cancellation insurance 

If you cancel the trip more than 12 weeks before the departure date, we will reimburse the full price of the journey.  If you cancel the trip less than 12 weeks before the departure date, the following cancellation fees will apply and only a part of the price will be reimbursed.

- Cancellation less than 12 weeks before the departure date:     50% of the full price of the journey
- Cancellation less than 8 weeks before the departure date: 20% of the full price of the journey
- Cancellation less than 4 weeks before the departure date: 0% of the full price of the journey 

I have NO surfing experience whatsoever ... Does it make any sense to attend a surf camp?

Absolutely! It is our ambition to introduce as many people as possible to surfing! We estimate that about 50% of the people who attend our surf camps have never seen a surfboard up close ... This is the reason why we provide training sessions at several levels: from absolute beginners to experienced surfers. Boards, wetsuits and lycras are available and included in the price, even if you do not take any surfing lessons!

 

How long do the surfing sessions take?

At the Zarautz Surf Village, you have the choice between three 90-minute sessions + 1 hour of theory in the evening, or five 90-minute sessions + 1 hour of theory in the evening. In addition, you can always use the available surfing equipment!

 

Who are the surf instructors?

All our instructors have years of surfing experience. They have been riding waves in France, Spain, Portugal, Morocco, Indonesia, Costa Rica, Australia, Panama, ... In addition, they have followed trainings and hold a recognized surf coach certificate, as well as lifesaving qualifications ... The lessons and the ‘free surf’ sessions are given in a locally supervised surfing area, where our instructors, along with the rescuers, watch over the surfers’ security.

 

Is the surfing equipment always available?

Every morning, our surf coaches make sure that the surfboards are available on the beach, and they put them away every evening before dinner. If you want to go surfing outside these time frames, no problem, just ask one of the surf coaches and he will make sure that you get all you need for a sunrise of sunset surf session!

We also organize during the week a number of morning and evening sessions. Nothing is more wonderful than getting out before daybreak and score the best waves in a nearly empty line-up!

May I make free use of the surfboards, wetsuits and lycras, even if I don’t take surfing lessons?

Of course you may, after all, this is a SURF camp! In Zarautz Surf Village, you may use ALL the equipment, even if you are not taking any lessons. 

 

Is there electricity available in the tents so I can charge my cell phone?

Drive-Inn

Every pitch measures 4x4 meter and has an electric hook-up point. But do not forget to bring along an extension cable and socket.

Camp-Inn

No electricity foreseen, but you can always use the lockers which are equipped with a socket!

Tipi Dorm and Tipi Deluxe

The tipis of Zarautz Surf Village are provided with electricity and light.

What do I have to bring along on surf camp?

After your booking and a week before the departure date, you will receive an e-mail with all the practical information concerning your surf journey. It will also include a ‘don’t forget list’!

Should it occur that you haven’t received it, please let us know by sending an e-mail to info@zarautzsurfvillage.com!

Where can I store valuable stuff in a secure way?

We have foreseen lockers in each one of the kitchen tents. All these lockers are equipped with sockets. They enable you, not only to store your valuable items in a secure way, but also to charge your mobile phone, iPod, camera, laptop, ... If you want to charge several devices at the same time, we advise you to bring along a power strip.

A locker measures 44x49x14 cm. You can rent one at € 5/week. Note, however, that Zarautz Surf Village cannot be held liable for theft on its premises.

Can I bring my own surfboard?

Of course you can, but if you use a softtop, BIC or NSP board, you may just as well leave it at home. BoardX provides nearly all models and lengths of this kind of boards.

 

What do the meals at ZSV include?

Breakfast is included if you stay at Zarautz Surf Village. Every day, you get up in the morning, and all you have to do is take a seat at the table an enjoy an extensive breakfast, consisting of pastries, baguettes, chocolate spread, jam, different kinds of sandwich fillings, cereals, yoghurt, milk, fruit juice, ... supplemented by some surprising treats such as eggs and bacon, pancakes, cava, smoothies, ...  Every week our crew adds a creative touch!

So it comes as no surprise that 95% of our guests also want to have dinner at the camp. After an intensive day of surfing, just get a seat at the table and enjoy with your friends a delicious fresh meal consisting of BBQ, extensive salad and pasta buffet, wraps, ... while looking at the sunset.

At lunch time, you can satisfy your hunger in one of the many bars and pubs of Zarautz or at the cozy Zarautz Surf Village bar where you can find delicious hamburgers, panini, sandwiches, ice creams and so on!

I am a vegetarian; can I eat vegan?

In principle, we have no special veggie menu. But we take it into account when preparing our meals. We will try as much as possible to foresee a vegetarian meat substitute. But we cannot guarantee that this will be possible every day. The buffet however is very extensive and includes plenty of fresh vegetables, pasta salads, ... We often put aside part of the sauces before adding any meat, so veggies can also enjoy them.

 

What's the address of the campsite?

ZARAUTZ SURF VILLAGE

GRAN CAMPING ZARAUTZ 
Zarautz Surf Village Surfcamp 
Monte Talaimendi, s/n 
20800 - Zarautz 
Spain

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